Check your parcel
Please check the item when it arrives. If something is wrong, tell us as soon as you can — that makes it far easier for us to put right.
When we will replace or refund an item
Contact us within 7 days of delivery if:
- the item arrived damaged or broken;
- the item is faulty or does not work as shown;
- you received a different item from the one you ordered;
- part of the set is missing.
How to start a return
- Email support@gharkart.store within 7 days of delivery.
- Include your Order ID, what is wrong, and clear photographs of the item and its packaging.
- We will reply with the next step — a replacement, a refund, or a collection.
Condition of returned items
Items should be returned with all their parts, accessories and original packaging where possible. Please keep the box until you are happy with the product.
Items we cannot take back
We cannot accept a return where the item has been damaged through use, misuse or an accident after delivery, or where parts are missing for reasons unrelated to how it was shipped.
Refunds on Cash on Delivery orders
Because you pay in cash on delivery, there is no card to refund. Where a refund is agreed, we will arrange it with you directly and confirm the method with you first.
Refusing delivery
If you no longer want the order, please tell us before it is dispatched. Once it is with the courier, refusing the parcel at the door still costs us the delivery both ways, so a quick message beforehand is appreciated.
store.config.json → policies.returnWindowDays. Change that number and re-run node build.js to update it everywhere. Make sure it is a window you can genuinely honour.
